Help Center
Find answers, get support, and learn more about our services
FAQs
Browse frequently asked questions
View FAQs →Booking Help
Learn how to book and manage reservations
Get Help →Cancellation
Understand our cancellation policy
View Policy →How to Book a Transfer
Step-by-step booking process:
- Choose Your Service: Select from Airport Transfer, Corporate Transfer, Hourly Service, or Long Distance
- Enter Details: Provide pickup location, destination, date, time, and number of passengers
- Select Vehicle: Choose from our fleet based on your needs (Economy Sedan, Business Class, First Class, Vans, Minibus)
- Review Quote: Check the price and service details
- Provide Information: Enter passenger details and contact information
- Confirm Booking: Complete payment or select pay later option
- Receive Confirmation: Get booking confirmation via email and SMS with driver details
Booking Channels:
- Online booking form on our website
- Call us at +49 170 1479446
- Email info@sodernix.de
- WhatsApp booking available
Managing Your Booking
Modify Your Booking:
- Contact us at least 12 hours before pickup to modify date, time, or location
- Provide your booking reference number
- Changes subject to availability and possible price adjustments
- Minor changes for airport transfers (flight time adjustments) are free
Track Your Booking:
- Check confirmation email for booking details
- Driver contact information provided 24 hours before pickup
- Real-time flight monitoring for airport transfers
- SMS updates on booking day
Payment Information
Accepted Payment Methods:
- Visa
- Mastercard
- American Express
- PayPal
- Cash (Euros only)
- Bank Transfer (for corporate accounts)
When to Pay:
- Pay online during booking (recommended)
- Pay at completion of service
- Corporate accounts can be invoiced monthly
What's Included in Price:
- All taxes and VAT
- Driver gratuity (tips not required but appreciated)
- Standard waiting time
- Meet & greet service for airport pickups
- Bottled water in vehicle
Additional Charges:
- Child seats: €5 per seat
- Extra waiting time: €0.50 per minute beyond included time
- Excess luggage may require larger vehicle
- Additional stops: Priced upon request
Airport Transfer Guide
Arrival Process:
- Land and collect your luggage
- Proceed to arrivals hall
- Look for your driver holding a sign with your name
- Driver will assist with luggage
- Relax and enjoy your journey
Departure Process:
- Driver arrives at pickup location at scheduled time
- Luggage loaded into vehicle
- Direct route to airport terminal
- Driver drops you at appropriate terminal
- Assistance with luggage if needed
Flight Delays:
- We monitor all flights in real-time
- No extra charge for flight delays
- Driver adjusts pickup time automatically
- 60 minutes free waiting time from actual landing
Vehicle and Service Information
Fleet Options:
- Economy Sedan: 3 passengers, 3 luggage - Perfect for individuals or couples
- Business Class: 3 passengers, 3 luggage - Premium comfort for business travelers
- First Class: 3 passengers, 3 luggage - Luxury vehicles for special occasions
- Economy Van: 7 passengers, 7 luggage - Mercedes Vito for families
- Luxury Van: 6 passengers, 6 luggage - Premium group transportation
- Minibus: 14 passengers, 14 luggage - Mercedes Sprinter for large groups
Vehicle Features:
- Air conditioning and heating
- Comfortable leather seats
- Bottled water provided
- Phone charging available
- WiFi in select vehicles
- Professional GPS navigation
Safety and Security
Our Safety Measures:
- All vehicles regularly inspected and maintained
- Professional, licensed, and vetted drivers
- Comprehensive insurance coverage
- GPS tracking on all vehicles
- 24/7 dispatch monitoring
- Regular driver training programs
COVID-19 Safety:
- Vehicles sanitized between each trip
- Hand sanitizer available in vehicles
- Drivers follow health protocols
- Contactless payment options
Customer Support
24/7 Support Available:
- Phone: +49 170 1479446 (Available 24/7)
- Email: info@sodernix.de (Response within 2 hours)
- WhatsApp: Quick messaging support
- On-Trip Support: Driver contact details provided
Emergency Assistance:
- Call our 24/7 hotline for urgent issues
- Backup vehicle available if needed
- Real-time trip monitoring
- Immediate response to safety concerns
Feedback and Complaints
We Value Your Feedback:
- Rate your trip after completion
- Email detailed feedback to info@sodernix.de
- All feedback reviewed by management
- Continuous improvement based on customer input
Filing a Complaint:
- Contact customer service within 48 hours of trip
- Provide booking reference and details
- Receive acknowledgment within 24 hours
- Resolution or explanation within 5 business days
- Escalation to management if needed
Additional Resources
Helpful Links:
Need More Help?
Our support team is ready to assist you 24/7